LCB Communications

Services

BUSINESS CLOUD COMMUNICATION

A business communications solution designed with the customer experience in mind. Customers moving from a PBX gain rich functionality, including auto-attendants, extension-to-extension dialing, customizable calling plans, and advanced call handling.

Tiers of service

Standard

  • Voice Portal – Users can configure a variety of settings to customize their call experience with ease.
  • Scalability – Add an extension or direct numbers in minutes. Cloud voice margins scale in-step with your customer’s needs.
  • Disaster Failover Plan – Safeguard against outages and customer downtime. Instant forwarding keeps calls connected.
  • Auto-Attendant – Create a group or setup a queue to route calls the way your customers want in a simple, intuitive interface.

Advanced

  • Desktop & Mobile Apps – Your customer can utilize smartphones and PCs without moving to an all IP system.
  • Instant Messaging & SMS – Group and private chats and 1:1 messaging enable workers to connect on channels centered on their needs.
  • Advanced Provisioning – Within minutes of joining, an end user can get their own phone number, download the app and sign in.
  • Modem UX – Dark/light mode, global search and customer presence statuses create a personalized user experience.

HOME PHONE SERVICE

Cloud-based home phone service featuring voicemail, call screening, simultaneous ring, call forwarding, and more.

  • Voice Portal
  • Keep Your Numbers
  • Unlimited Calling
  • Blocked Robocalls
  • Call Handling
    • Busy, No Answer, and Out of Service
    • Call Forwarding and Hold
    • Call Handling Schedules
    • Call Waiting
    • Do Not Disturb
    • Find Me/Follow Me
    • Simultaneous Ring
  • Call Screening
    • 900/976 Call Blocking
    • Anonymous Call Reject
    • Block or Enable Caller ID
    • Block Callers with Message
    • Custom Call Screening
    • Priority Ring
    • Selective Call Acceptance
  • History
  • Voice Mail

    Please note – LCB’s voice service is internet-based. Our phone service requires broadband to send and receive calls. In the event your broadband service is not available, 911 services will not be accessible. LCB highly suggests using a battery backup for your broadband service to minimize downtime and accessibility to these services.

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